Who are we?

We are @ccess Net, Inc.
A young company with BIG intentions.

@ccess Net is focusing on High Speed Backbone Internet Connectivity.

We offer a higher caliber of WAN and LAN service. We WILL NOT oversell our bandwidth. We know how much capacity is available. We have technicians who run reports hourly. We know when the network is loaded more heavily than usual and we understand network engineering We adjust for any bog down or bottlenecking. @ccess Net can provide efficient solutions for your information services needs that "Internet Service only" Providers are not able to provide. We dont just "claim" to have a high speed backbone. @ccess Net, Inc is a competent provider and will be happy to show you our Network Topology. The technology being used to operate the network is also critically important. Today, there are plenty of commercial routers, switches, and modem technology available from companies whose business is to make that equipment,. Good equipment has a good reputation and bad equipment doesn't. You deserve the benefits of leading edge, production technology, That is what we use.

MISSION STATEMENT:

The @ccess Net, Inc. Network is committed to the growth, dependability, safety and reliability of the Internet. To these ends, @ccess Net will:

Provide a high level of customer service.
Maintain a higher level of customer satisfaction.
Use the best available hardware in our Backbone.
Be year 2000 complient, which we were 9/5/98.
Provide true redundency in all cities.
Provide our customers access to our highly trained technical staff.
Provide a Manned 24 x 7 x 365 NOC service.
Work to form strategic partnerships with individuals, entrepreneurs and corporations, to encourage commerce, growth and well being on the network of networks.

In practice, we look forward to serving you better than you ever have been before.... We will strive to provide:

Emerging State-of-the Art Network upgrades as Standard Practice.

Extensive network redundancy for survivability.

Manned 24 x 7 x 365 trouble monitoring.

Network control by the customer.

We took advantage of the Communications Act of 1996. We can now compete toe-to-toe with the "big boys". What happens if your network goes down? A storm interrupts switched service? You want to expand your network coverage area?

Restoral guarantee -- when service goes out "they" expect fast restoral times. We get the same restoral service,because we use the same lines.
The same holds true with Performance and Availability guarantees. We pass through the same guarantees we get.
What you can get from "them" you can get from us.

We have access to the same lines they use. The line suppliers give us the same quality. service, bandwidth, and response time. OUR overhead is less but our service, quality, bandwidth and response is not. This means we can offer the same quality in everything you can get from "them". We can offer better service from us than you can from them at much, much less. As we learn how to turn more of their advantages into our advantages we intend to pass those savings on to our longterm customers.

NETWORK TOPOLOGY:

Network topology is one of the most important criteria to consider when choosing a provider. Looking at the network topology can help you understand how vulnerable the network is to outages, how much capacity is available when the network is loaded more heavily than usual and most importantly, how well the provider understands network engineering. Any competent provider should be happy to show you their network topology. It's a good way for them to demonstrate how well they understand their business.
Look closely at what they show you. Some providers will give you a virtual backbone map. Virtual networks are meaningless. Your data does not travel on a virtual network -- it travels on a physical network. A virtual network map is merely a representation of all the theoretical paths that could be implemented by the supplier's virtual circuit switching equipment and is an attempt to side step the issue of physical capability. Your supplier needs to understand the physical. network to understand what is important for serving their customers. If they tell you that the physical topology is unimportant, they either don't understand how to engineer a network or they are trying to disguise something. Remember, there is nothing inherently wrong with using frame relay, ATM , or other technologies that use virtual circuits as part of the backbone. However, your provider must understand the physical topology on top of which their virtual (logical) network is running.

CAPABILITIES:

Some providers claim that they need to run even the lowest layers of their network to deliver quality service. This is simply not true. The truth of the matter is all Internet Service Providers rely on one or more telephone companies to assemble "their" network. The only way for any company to build "their own network" is to physically dig their own trenches and lay their own fiber into the ground. Then what kind of uptime guarantee could you get from them? What would their restoral, performance and availability guarantee be? It's just not cost effective or in the best interest of the provider's customers for the provider to even think about building and operating it. The provider simply can not match the economy of scale that comes with being a phone company.

NOC
NOC

Probably the most important aspect to consider when choosing a provider is the quality of their technical staff. The technical staff are the ones who will get your connection running to begin with and then keep it and the network running in the future. Make sure the provider has adequate staffing to cover the usual situations. If they send people to Interop for a week, how many people are back at the office running things and how skilled are they? If they only have a few technical people and they all go to shows, then what happens if your network connection breaks while they are gone for a week? Ask how the NOC is staffed. While it is normal to have only junior people on duty at odd hours of the night, it is critical that senior personnel be on site at least 8 AM-8 PM Eastern time, Monday through Friday. If your connection fails during normal business hours, you deserve to have very senior people immediately available to work on it.

Check out our whoneeds.

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